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© 2019 by Bianca Broos 



January 17, 2019

When does customer service begin in your work? 

Most people will say that it starts when they first meet their client or customer. 

Let's try to reframe that. 

In today's marketplace, as you are reading this note you are on social media, yo...

January 14, 2019

I'd like to clarify that while business strategy sounds glamorous, it is made up of endless hours of tweaking phrases, re-imagining tactics, matched to desired outcomes. Back and forth, until you land on one thing that makes your skin ti...

January 3, 2019

You're not too late to make an impact.

Nancy Pelosi became Speaker of The House — SHE IS 78 SEVENTY-EIGHT YEARS OLD. ⠀

Today is an important day in America. There are a lot of historic firsts in this Congress, including a record number...

January 1, 2019

Every day is a new start, fresh mercies, fresh opportunities, fresh perspectives...

Yet something about a new year feels like this is a great place to start fresh. You won’t wake up a new person, but I pray you wake up knowing that the pe...

December 18, 2018

Self-care doesn't always have to be a cleaning routine, a massage, or some expensive product that you probably don't need.

My self-care looks more like training my body, training my mind, and nourishing myself and those around me. This co...

December 8, 2018

Space. I've been thinking a lot about how I can make space in my life.

As much time as I spend creating cohesive brands for clients, I often feel challenged to create a cohesive space for myself. Does it ever feel like you are good at a...

December 6, 2018

In building a business as an expression of my life's purpose I want to grow and see the impact of the work my team and I create, I want for the people we work with to feel seen, empowered, equipped to move forward in their work and exper...

December 4, 2018

Sometimes life has a way of taking your expectations, laughing at them, and completely changing everything all at once. For my team and me, that meant that this weekend mixed in with a hefty workload, we got a bad case of food poisoning....

November 20, 2018

The question that automatically elicits a negative answer is "What if.......?"

What if I don't make it? 

What if they will hate me? 

What if people won't show up? 

What if he leaves? 

What if I mess up? 

What if.....?

It's as though we've...

November 10, 2018

I feel fortunate to have grown up around women who were unafraid to be themselves. Both of my grandmothers were powerful forces in my life. From completely different worlds, each one of them expressed her values with the kind of certaint...

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